Free shipping and returns

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FAQs

Please read our FAQs page to find out more.

Delivery fees and countries

Delivery fees and shipping costs are calculated at checkout depending on your delivery address. At the moment, we deliver to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Spain, Sweden, and the United Kingdom.

What should I do if my order hasn’t arrived on time?

If your order hasn’t arrived within the estimated delivery time, please contact our customer service team at support@sevenwave.com. We will assist you in locating your order.

What happens if my product is damaged during shipping?

If your product arrives damaged, please contact us immediately at support@sevenwave.com with photos of the damage. We will arrange for a replacement or a refund

What is your return policy?

We accept returns within 30 days of delivery. The item must be in its original condition, unused, and in the original packaging.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.

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